Frequently Asked Questions

We are happy to help you with any questions you may have.

Product & Customization

Is your furniture tailored to each floor plan?

Yes — our furniture packages are custom-designed to match the exact dimensions and layout of each unit type. You won’t need to measure or guess — we’ve done the work to ensure every piece fits perfectly, both in scale and function. Just choose your layout, and we’ll take care of the rest.

How do I know if the furniture fits my unit?

We've already taken care of the measurements. Each furniture set is carefully curated to match your condo’s specific floor plan, so you don’t have to worry about sizing or proportion. Still unsure? Simply share your layout with us — our team will be happy to double-check for you.

Can I preview the furniture in 3D before purchasing?

Yes, many of our furniture items are available for 3D preview. You can explore them in an interactive 3D viewer on each product page, helping you better visualize how the piece will look and fit in your space.

What styles and fabric options are available?

We offer a variety of styles, fabrics, wood finishes, and materials across our collections. If a specific piece doesn’t meet your preferences, feel free to reach out — we’ll do our best to provide alternative options or customization to suit your taste. Your satisfaction is always our priority.

Shipping & Assembly

Do you offer door-to-door delivery?

Yes, we offer door-to-door delivery.
You don’t have to worry about transportation — we’ll handle it for you. After placing your order, feel free to contact our customer service team anytime to check on the delivery status.

Is assembly required? Do you provide installation?

No assembly required on your part — we provide free installation for all our furniture. Our team will deliver and set up everything for you, so you can sit back and relax.

Do you ship internationally?

Currently, we only ship within Singapore. However, we are actively exploring international shipping options — feel free to contact us if you are located outside Singapore and we’ll see how we can help.

How is the furniture packaged to ensure safe delivery?

All furniture is securely packaged using protective materials such as thick foam, corner guards, and reinforced cartons. For fragile or high-value items, we use wooden crates or custom packaging to ensure safe transit. Please note: if the original packaging is missing or damaged, a repacking fee of $50 per item may apply for returns.

Order & Payment

What payment methods do you accept?

Add additional information about shipping policy.

How do I know my order was successful?

Once your payment is successful, your order is confirmed. You can also contact our customer service team for assistance.

Can I receive an official invoice?

Yes, we can provide an official invoice upon request. Please contact our customer service team after placing your order and share the necessary billing details.

Returns & Warranty

What is your return policy?

We accept return requests within 48 hours of placing your order. Once production begins, returns and cancellations are no longer accepted unless the item arrives damaged or defective. If you encounter any issues, please contact our customer service team.

Returned items must be unused and in original condition.

If original packaging is missing, a repacking fee of $50 per item may apply.

What if the product arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer service within 48 hours. We will arrange a free replacement or return as soon as possible. Please keep the original packaging and provide photos of the issue to help us process your request quickly.

Do your products come with a warranty? How long is it?

Warranty periods vary by product. See individual product details for coverage.